May 15 – Deadline for all refund request forms
May 1 through June 1 – Refunds will be processed.
End of June through early July – We will send out the donation receipt. You will receive a PDF receipt via email.
As a non-profit we rely mostly on ticket sales and sponsorships to help fund the show. This helps us keep our skater registration fees low. We have already finished costumes and have spent money on ice time, props, marketing, advertising, printing and more. And, as most of you are aware, we will be moving our 2021 show to the new South Suburban rink. We had planned to use the 2020 revenue to assist with the cost of moving and setting up the show in the new rink.
We know that so many of our families have been affected financially by the pandemic. Our refund policy is outlined below. Unfortunately, we cannot refund the ticket and PayPal processing fees. These have already been charged to us.
We ask those that can help to consider donating some or all of their refunds to the show to help fund the 2021 production at the new facility. You will have the option on the refund form to accept or donate your refund. Donation receipts will be sent to you after all of the refunds have been processed.
Tickets – Refundable minus the processing fees.
Apparel – Refundable minus the processing fees. If you paid by cash or check, you will receive the full amount.
Skater Ads – Refundable minus the processing fees.
Registration Fees – We structure our registration fees to cover the cost of auditions, costumes, props and other administrative costs. We have already spent the majority of this money. We know that there are families in need and because we were unable to move forward with the show, we are offering a 20% refund on your registration fee.
Each transaction will have to be refunded separately and we have hundreds of transactions to go through so this will take some time.
Thank you for your patience as we navigate through this process.
TICKETS – Please contact Sophia Mayerhofer HERE for ticket refund questions and partial donation information. Please note that she can ONLY answer questions regarding tickets.
APPAREL – Please contact Jennifer Lemoine HERE for apparel refund. Please note that she can ONLY answer questions regarding apparel.
SKATER ADS – Contact Tamara Valdez HERE
REGISTRATION AND ALL OTHER QUESTIONS – Contact us HERE
COSTUMES – For those of you who have not received your costume we will have a costume pick up day when it is safe to do so. Showtime costumes are great for artistic numbers, holiday shows, dress up, Halloween and more.